FAQ

PRODUCTS INFO

What is the meaning of V 10 Plus?

The letter “V” means Variety.
The number “10” refers to the 10 concepts of our skin care range which are namely:
1. NO PARABEN
2. NO ARTIFICIAL COLOUR
3. NO MINERAL OIL
4. NO CHEMICAL FRAGRANCE
5. WATER-BASED
6.CUSTOMIZED SERUMS FOR ALL SKIN PROBLEMS
7. DERMATOLOGIST – TESTED
8. VISIBLE RESULTS IN JUST 10 DAYS
9. COLOR THERAPY FROM COLORFUL BOTTLES
10. MADE IN JAPAN

And the word “Plus” means that you can add our serums to your current skin care regimen.

Where is "V 10 Plus" originated from?

All V 10 Plus products are MADE IN JAPAN.

Why are there so many type of serums in V 10 Plus?

Each serum caters to different skin problems. Therefore, we created 10 different serums to cater to 10 most common skin problems worldwide.

How do we know which of the serum combination is suitable for our skin?

We have Skin Counselling system that will capture and generate the suitable serums customized to solve your skin problems.

What is BIOCELL serum?

Biocell serum is the SUPER ANTI-AGING serum that contains MALLUS DOMESTICA FRUIT CELL CULTURE EXTRACT which produced using stem cell technology. MALLUS DOMESTICA FRUIT CELL CULTURE EXTRACT has been extracted from apple which has effective natural ingredient on it to improves skin regeneration, coupled with the unique formulation by our Chemist, Mr. NOBU, is the “V 10 Plus BIOCELL serum”.

How long does it take to see the results promised?

It ranges for different individuals. However, visible results can be seen after 10-21 days of usage for most users.

What happens to my own skin care range if I were to use your products?

It is definitely advisable to use the same range of products for optimal results. Nevertheless, the meaning of “Plus” in V 10 Plus, suggests that you can actually add on to your existing skin care range as a supplement.

Will it be safe for me to add on V 10 Plus serums into my own skin care range?

V 10 Plus is a water based product and the serums are made with safe ingredients, mostly from plants extracts. There are no paraben, preservatives, artificial colors, artificial fragrance or mineral oil (which comes from crude oil) in the serums. Hence, it is absolutely safe to add on to your own skin care range unless otherwise advised by our well-trained skin consultants.

How long should I be using same V 10 Plus serums?

One’s skin conditions change from time to time, due to the changes in one’s daily lifestyle, environmental conditions and also hormonal changes as one’s age increases.
The Skin Counseling System will be able to detect the changes in your skin condition and customize accordingly for your skin needs at different phases. So you can be using V 10 Plus safely and effectively throughout your lifetime. Please visit any of our outlet to get free consultation.

Are V 10 Plus products suitable for sensitive skin?

As mentioned earlier on, our products are being studied, researched and tested by our Chemist, Mr. NOBU, who had more than 18 years of experience in the skin care industry, the ingredients used are definitely safe.
Understanding that sensitive skin experiences irritation and redness easily, our serums are produced to be gentle to cater to sensitive skin as well.

Nonetheless, it would be recommended if we could conduct the skin counseling for you first to better understand your skin.

What are the procedures in using V 10 Plus serums?

After cleansing your face, drop 1 to 3 drops of each serum onto your palm, depending on how many serums you are using, and apply over your face (unless otherwise instructed, such as for Vitamin A serum, which is to be applied over the eye area). Subsequently, you can proceed with your own daily skin care range.

ONLINE ORDER

Can I ship internationally?

No, V 10 Plus Indonesia doesn’t ships internationally at this time. Your order on this website is specialized for local Indonesia order

What currency are you using on the website?

All prices on V 10 Plus website are using Indonesian Rupiah

How Can I Order?

Firstly, choose your products and add it to your cart. Once you’ve done finalize your order, then you can proceed to checkout page.

You would need to fill up all the details accordingly, especially the shipping address.

Once everything confirmed, then you can choose any of the payment method available.

Please mind that we’ll only ship out order which payment have been confirmed.

I am having trouble with my credit card information for my online order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you’ve entered and an error message is received a second attempt, you can reach us via Live Chat or email us at info@v10plus.co.id or contact your financial institution for further assistance.

Shipping Address Errors

If you receive the following error message on the Shipping Address page, please check the address that you entered for typos, misspellings, or abbreviations. Also check for unnecessary spaces in the address fields:

“We have encountered one or more errors with this shipping address: Invalid Zip, City and State Combination. Please check your entry and try again. In most cases, spelling errors, extra spaces, and/or abbreviations in the city field cause this error message.”

We validate the entered shipping address against postal software that does not recognize spaces at the end of the address line.

Payment Methods

Pay via Bank Transfer and Credit Card.

For Bank Transfer, you could do that through Mandiri VA and Permata VA. Permata VA could receive payment from any other banks.

Currently, we accept Visa, MasterCard, and American Express through PayPal. We are unable to accept debit cards or American Express Corporate cards at this time. Gift cards and eGift certificates are not available for purchase or redemption online at this time.

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed. Your credit card will be billed by our partner, Borderfree, within 72 hours of placing your order.

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.

Please keep your payment proof.

Return Policy

PRODUCT RETURNS FOR EXCHANGES POLICY
Please note that your returns for exchanges policy will only be accepted if the following conditions are met and reported to our customer service at info@v10plus.co.id within 24 hours of product receipts:

* Damaged or defective
* Wrong item delivered
* Missing items
* Products must have been purchased directly from www.v10plus.co.id. We cannot process requests for returns or exchanges for products purchased from other retail outlets.

Kindly ensure that the item to be returned has the original packaging, free gifts and any other item(s) that came with it. Please make sure you wrap them back nicely to avoid damage to the parcel during transportation.
Contact customer service at info@v10plus.co.id within 24 hours of receipt of items, and provide the following information:
Order reference number and list of specific items you would like to exchange or a replacement (including all necessary details), as well as the following:
1. A picture of the damaged packaging if the item arrived damaged
2. A written description of the reasons for Returns and Exchanges
After receiving your email, our customer service will get back to you for product exchange and return details.

Please note that original shipping and handling charges and your local taxes are non-refundable.
Customer will need to pay for return shipping costs for exchanges or return of products back to our office but we will pay the shipping costs to return the goods back to you once we find the product returns are at our own fault.

Once your return is received and inspected by our fulfilment centres (usually within 7 working days of receipt), your product replacements will be sent out next working days at our costs but the local taxes at your destination will need to be born at your side.

Please note that company does not give Cash refunds under any circumstances Products are eligible for a one time exchange only

What Shipping Method Do You Use?

Currently we are only using JNE regular service as shipment partner

How Soon You Can Ship Out My Order?

After the payment been confirmed, we’ll send your order at the same day.

PRIVACY POLICY

Our Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, Use Live Chat, Open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By calling us
• By logging in to your account
• By chatting with us or by sending us a support ticket

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
info@v10plus.co.jp and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Jl Harapan Indah II No.9A Rt.2 Rw.12 Kelurahan Cipinang Melayu, Kecamatan Makassar, Jakarta Timur 13620
Ph: +6281286967999

Last Edited on 2017-11-12